Three (3) years’ experience in deposit operations, new account opening and maintenance, and deposit customer service is required. Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.īachelor’s degree is required, four (4) years’ experience in Accounting or Finance related field accepted in lieu of education requirement.įive (5) years of banking experience is required. Responsible for understanding and complying with all laws and regulations to which the Bank is subject. Responsible for complying with all of the Bank’s internal control policies and procedures. ![]() Provides advanced support where service or assistance is needed, including new accounts and other areas of basic Deposit operations.Įnsures maintenance of company and program specific Standard Operating Procedures (SOPs) and Policies, including authoring and/or editing of SOPs, working with subject matter expert SOP authors.Īssists in internal and regulatory audits. Prepares and manages Deposit data reporting. Prepares operations data by compiling and analyzing information from different system sources.Ĭommunicates audit findings by preparing a final report to management. Utilizes Excel, Business Intelligence or Analytic software to perform quality assurance on work completed by third-party Call Center and system processes.ĭesigns workflow processes to improve efficiency and controls. In addition, this role will perform as primary backup for daily new account and Deposit operations. A good credit history is important.This role will perform a variety of tasks related to Deposit data analytics and reporting to assist the Deposits team in ensuring operational systems and functions comply with the Bank’s policies and procedures and state and federal regulations. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires. Once virtual training is complete you will begin your regular schedule. Training hours for all shifts are Monday through Friday from 9am-5:30pm. Bi-lingual is a plus for certain shifts (pay differential is offered)Īll positions require completion of 6 weeks paid training.Ability to exercise discretion when dealing with confidential information.Excellent written and verbal communication skills.Detail oriented with strong organizational skills.Schedules typically require 1 weekend day, and shifts are typically 8 hours.Connectivity Requirements must be met by applicant. ![]() 1 year minimum of customer service or call center experience.Landline telephone service that can be used to receive work calls, and has call waiting, three way calling, and call forwarding features deactivated.High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum.Smart phone mobile device with minimum operating systems: Android 5 or IOS 9.Dedicated work space that minimizes noise and outside disruption, and protects confidential and secure information.Because your employment experience will be remote, the Company requires that you maintain the following additional items, as a condition of employment.You must reside in the state where the job is posted: North Carolina, USA. ![]() While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the While working from home as a Customer Support Associate you will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. ![]() Company subsidized medical, dental, and vision insurance.If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! We value our employees and provide generous benefits to include: VIRTUAL TRAINING Required for Hire, M-F- 9:00AM-5:30PMĬardWorks is a family oriented company that strives for excellence. Morning, Afternoon, Evening Shifts AvailableĪLL schedules include a weekend shift, Saturday OR Sunday CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.įully REMOTE – Customer Support Associate CardWorks Servicing (“CWS”) is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.
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